Harringay, Haringey - So Good they Spelt it Twice!
internet/phone access on Hewitt Road N8
Has anyone been having problems accessing the internet or phonecalls on Hewitt Road since yesterday? Some of us think something's happened to the BT lines. Not sure if virgin media customers are affected or not.
Tags for Forum Posts: broadband, bt, phone service
Replies to This Discussion
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Permalink Reply by cara howard on
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Jonathan, I'm in exactly the same boat. I'm a freelance writer and I work from home. I've had to go out and buy a wifi dongle to be able to work, I haven't had a single proactive update from BT, I have been spending 30 mins to 1.5 hours on the phone to them every night about this.
They committed to getting it fixed by 5pm on the 17th - when I reported the fault, now a week ago. Then when that came and passed they said it would be sorted by yesterday evening. It still isn't.
Obviously when I ring I have to do it on a mobile, so it's not free. I spend about 15 minutes each time on hold before I can get through to someone who can then call me back.
BT tell me that they cannot reimburse me for those calls or for my dongle. I am beyond fuming.
It's now a full week since I reported the fault. I appreciate it was a huge fault, but you would think given the scale of it, they would have invested significantly more time and effort in keeping people informed.
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Permalink Reply by Martha on
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Cara - exactly the same problem, I am sick to death of speaking to them everyday and having to pay from my mobile. The again promised last night that it would all be fine in 24/48 hours!! However, even worse, the line started working last night but they have connected us up to our neighbours number! Tried to tell them, but they keep saying "oh you have requested a new number, have you?". No, BT you have connected me to the wrong number and now I am getting my neighbours calls. My neighbour still does not have a working line. If I phone from my BT phone to my mobile a completely different number comes up (the neighbours). But good old BT simply do not understand this, and inform me that there must be something wrong with my wall socket!
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It really is a frustrating experience having to go through everything over and over. They start doing checks, and I have to force the history on them.
We also thought we were back in business on Monday, landline working but no broadband. Rang them and they seemed confused. Later that evening we started getting calls for another number - 4 in 10 minutes. The guy was adamant he'd dialed a 341 number and we are 340. So I rang our number and it still had the fault message. Then I rang BT to alert them to this and they kept saying 'We can't help you as you seem to be calling from a different number to the one on your account' Argggghhhhhhhh yes I am, because you have connected someone else's number to my line.
Can anyone offer advice?
Is there something more we can do to exert pressure. @BTCare on twitter keep saying they are working on it as fast as they can, but the consistently shambolic and ill-informed service when you ring up, and the lack of updates and communication from them are just appalling.
Local papers? MP?
Thoughts anyone?
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Oh that's really helpful eh Barbara? It's not enough to be without a phone, but expected to pay 12p a minute to receive diverted calls.
It's now day 9 of no service for me.
Yesterday I received 4 calls from BT to check on the status of my broadband, surely they know they haven't fixed the line yet so I don't have broadband.
Then last night my landline rang (still cross connected to someone else' line). It was BT asking to speak to Mrs Chatterjee (spelling?) the owner of the line.
I had to explain the whole sorry story again as the guy on the other end seemed unable to comprehend I was not her and this was not her line - always throws them when you give them an answer not listed on their script.
I have lost all patience completely now. I'm going to try and find contacts for local press. BT themselves told me that 16 households are still affected. And I'm guessing that's just the BT customers, so it's likely to be more.
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