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Harringay, Haringey - So Good they Spelt it Twice!

Help needed! Cleaner has spilled something and stained the carpet

Hi all - It would be really great to get some advice from this group. My cleaner has spilled some water which, as we were away for the weekend, wasn't cleaned up properly. It has now left a stain that I have been advised from cleaning firms they can't get out.

My cleaner is insisting that they must be allowed to appoint a firm to dye the carpet to 'make it right' but I'm not happy with this as it is a pure wool carpet.

Has anyone had any experience with dying a carpet to get the stain out? Alternatively, does anyone know how I can get the damaged fixed - I'm feeling like I'm running into a brick wall!?

Thank you so much all 

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Permalink Reply by John D on February 27, 2018 at 11:00

I think then you could sue the company in the small claims court. I believe it's cheap if not free.

Permalink Reply by Alice B on February 27, 2018 at 11:14

I'm really not comfortable about getting the carpet dyed (seems a bit harsh). Does anyone have any experience with this type of carpet treatment?

Permalink Reply by Joe Bailey on March 2, 2018 at 9:06

So, you don't want to claim off your insurance and you don't want to give the cleaning company a chance to perform perfectly reasonable steps to try to make this right.

While I understand the frustration, essentially what you're saying is that you want them to replace the entire carpet. From an outside perspective (which is what you've asked for by posting here) that doesn't seem even in the least bit fair or measured as a response. Good luck taking that to court! If I was the cleaning company and you were being that unreasonable, I'd put my final response to you in writing and wish you well.

What I'd recommend is that you get, in writing, confirmation that they will make good and that they think this is the best course of action to take as a first measure. Then, if they do perform the work and it's not satisfactory, you go from there - at which stage it would be reasonable to push for a replacement carpet. That is the only course of action that a court or indeed an insurance company would likely find reasonable.

Permalink Reply by John D on February 27, 2018 at 12:07

I think if you went to the Small Claims Court, ( see above ) you would have to be able to show that you gave them every chance to put things right.

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