Help - Browser problem - websites will not load

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Permalink Reply by Nigel Lupton (luptonn) on March 12, 2011 at 10:48

 

OK, so it's a bit of an old IT cliche, but have you turned your PC off and on again?  Sometimes this will reset stuff.

 

Do you have any toolbars installed that could be interfering with the page load ?  

 

Can you press shift-F5 on the page to see if forcing a refresh helps.

 

Other good browsers are google chrome (http://www.google.com/chrome/intl/en-GB/landing_tv.html) and firefox (http://www.mozilla.com/en-US/firefox/).  I prefer Chrome but both are really good. You can try these out and always go back to IE if you dont like them. 

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Permalink Reply by Nigel Lupton (luptonn) on March 12, 2011 at 10:59

 

Also, more recent versions of Internet Explorer have something called "Page compatibility Mode. Do you have a little icon on the right of the box where you type the web address that looks like a page cut in two with a zig-zag line ? If so, does clicking on it fix the problem?

 

Hope you get it working soon - Nigel.

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Permalink Reply by Lesley Ramm on March 12, 2011 at 11:59

Have just used your link Nigel and loaded Chrome as default browser. and guess what - it won't load same websites (channel 5 and wikipedia) that IE won't! so i am none teh wiser as to what root cause is. will persevere and report back any progress.

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Permalink Reply by alistairj on March 12, 2011 at 11:11

I agree with Nigel - both Firefox and Chrome are worth trying. Even if it doesn't fix the problem, it will provide more evidence about what is going on.

 

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Permalink Reply by Lesley Ramm on March 12, 2011 at 11:46

thanks Nigel and Alistair - in meantime i have emailed BT help - waiting a reply - and downloaded IE8.

still not working but will try your suggestions and see what happens.

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Permalink Reply by John D on March 12, 2011 at 12:04

It may be a BTinternet problem. I found it was very very slow to access certain sites this morning.

 

On the other hand, I just tried wikipaedia and Channel5 and they both load>

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Permalink Reply by james walsh on March 12, 2011 at 12:10

My virgin telephone is dead this morning. Also websites that normally load instantly are taking ages to load like facebook. HOL is not affected for me.

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Permalink Reply by Maddy on March 12, 2011 at 13:55

I had a very slow day with the internet yesterday (Virgin) but seems to be working fine today.

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Permalink Reply by Lesley Ramm on March 12, 2011 at 15:20

I loaded Chrome. It also wouldn't load 5 or Wikipedia (plus my bank website temporarily).

son have returned to IE8.

will keep trying - very annoying and seems so random.

It is also very slow at loading any website today.

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Permalink Reply by Lesley Ramm on March 12, 2011 at 15:23

How eird - just tried again and both are now loading no problem.

thanks for suggested remedies - you can always rely on HoL members

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Permalink Reply by Gerry Platt on March 12, 2011 at 16:07

Yes it is safe to use another browser and you can return to IE at anytime (you can even have 2 or more browsers open at the same time). IE has a reputation for bad security so you may be better off with Firefox. When you open firefox you can import all your bookmarks as well so you may decide never to use IE again.

Good luck

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Permalink Reply by Lesley Ramm on March 14, 2011 at 8:16

It sorted itself out after i returned to IE. i now think it was BT (my broadband provider) as it was generaly slow for ages. thanks for advice about alternative browsers

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