Harringay Oyster Readers Activated? (Apparently not)

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Permalink Reply by dewet on October 23, 2009 at 12:53

So, just been on the phone to Oyster customer services for about 30 minutes. They have no record of the readers being activated, and this is reflected in the card history not having any entry/exit events for Harringay. So they're calculating the refund I'm due because of the maximum fare issue, but it seems for now the advice is not to use the Oyster readers.

Incidentally, he let it slip that according to his "system", Harringay isn't slated to go online until January.

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Permalink Reply by Hugh on October 23, 2009 at 13:37

Thanks for the detective work. Sounds like you have a citizen journalist's nose!

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Permalink Reply by Lucy Jaffe on October 25, 2009 at 20:06

this is very exciting news. It has been so tantalising these last few years. Patience.

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Permalink Reply by David Gruar on October 26, 2009 at 15:44

The machine now seems to have been deactivated - at least it was yesterday evening, meaning that I will have been charged the excess fare. Very annoying, and I have emailed Oyster asking for a refund.

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Permalink Reply by alistairj on October 26, 2009 at 21:41

Tried this out this morning for the first time:
Oyster machine southbound on and working - good news as there is a Monday morning queue in the ticket office, and there is a man with his head inside the rail ticket machine so that is out of action.
On arrival at Moorgate, I swipe out and confirm on an LT machine that the journey is correctly recorded - Harringay to Moorgate £2.60 - excellent (cheaper and more convenient than a rail ticket).
This evening I breeze past the sign at Moorgate that says "Oyster not valid beyond Finsbury Park" - clearly out of date based on this morning's experience? However, on arrival at Harringay all of the machines are 'Closed' (whatever that means?), even the southbound ones. Hmmm....annoying indeed, who is controlling these machines?
(BTW - to avoid a penalty fare for not terminating a journey, Harringay Green Lanes station should have working readers).

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Permalink Reply by QUiSHi on October 28, 2009 at 12:55

I've had the same experience last week - southbound beeped and charged, but on the return journey had to change platforms to swipe out. This week both platforms are off again. Asked at the sparsely manned the ticket office and was informed that they were on for testing, and will not go live until January.

Re. the discussion of wildly varying charges, this has been the reason for the delay in their implementation. I was advised to swipe through any pink interchange readers to minimise the total fare.

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Permalink Reply by Alison P on November 3, 2009 at 21:14

Damn it! Call me flighty but I thought I'd just give the oyster reader at Harringay a chance - so hopped on a train today at Old Street. Did it work at this end? Did it ****!

So now looks like I'll pay whatever the maximum payment is for a journey that isn't swiped out.

Have emailed Oyster so here is hoping ...

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Permalink Reply by John McMullan on November 3, 2009 at 21:22

Lucky you didn't get off at Hornsey where they had ticket inspectors and police 'backup'.

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Permalink Reply by Alison P on November 3, 2009 at 21:29

They'd have needed it, the mood I was in!

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Permalink Reply by Hugh on November 3, 2009 at 23:00

The following from a new post on Lynne Featherstone's blog:

The new CEO of First Capital Connect, Jim Morgan told me, "I am very optimistic that the Train Operating Companies will start accepting Oyster PAYG early in the New Year"

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Permalink Reply by MariaD on November 16, 2009 at 14:22

I tried to use the readers last week (10th) and was told that they would not be activated until 2nd January.

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Permalink Reply by Hugh on November 16, 2009 at 17:31

Thanks for the update Maria. Hope you didn't get smacked on the wrist!

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