Friday Ketchup Missing

Replies to This Discussion

Permalink Reply by Lisa on August 22, 2018 at 8:42

I still get it; have you checked your spam folders?

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Permalink Reply by Chris brock on August 22, 2018 at 8:52

Mmm. Ketchup with spam

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Permalink Reply by matt on August 24, 2018 at 5:32

:))

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Permalink Reply by Hugh on August 22, 2018 at 11:15

Hi Geoff, sorry to hear that you've not been getting your Ketchup. It's still going out every week. We have had a steady trickle of people reporting the same issue over the past two or three years. In some cases it turns out to be over-active spam filters. Others remain a mystery and I suspect it's a glitch with the platform host's system.

As far as the spam filters are concerned, most of us need to look in two places - firstly it's worth checking any spam filters we might have locally on our machines. Secondly mail might be getting filtered out before it even reaches you locally. For this you'd need to visit your mail account at your host, check your spam folder there and then add harringayonline.com to your allowed list/whitelist.

If it's not that, I'm afraid all I can offer is to look at the version weekly newsletter we publish online each week. We started doing this when people reported the same issue as you. It's not ideal, but for the time being it's the best we can do. Use the button towards the top of the home page, on the left of the screen.

I've been asking the platform hosts to deal with this issue for a couple of years. They keep telling me it's dealt with, but I'm never sure whether it has been. It's difficult for either me or them to diagnose what's happening in cases like yours. 

I'd be grateful to hear from anyone else with a similar issue, especially if you've been able to track down any cause/remedy.

The only alternative is a paid for mail system like Mailchimp. We used that when we first started doing weekly mailouts. But since then, the membership has grown a lot and it would cost us about £100 per month to use the service.

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Permalink Reply by Hugh on August 22, 2018 at 11:35

Here's how to whitelist email for most popular email providers.

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Permalink Reply by tigha on March 12, 2019 at 9:13

Also not had the ketchup the last couple of weeks after getting it regularly this it began years ago. Shame but glad there is a link on the site where I can check. Thanks for that as I look forward to it every Friday morning 

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Permalink Reply by Hugh on March 12, 2019 at 9:38

There have been a few. I’m reporting each case as it comes up. 

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Permalink Reply by tigha on March 17, 2019 at 20:08

It’s back yeah

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Permalink Reply by Hugh on March 17, 2019 at 23:54

Glad to hear that. Thanks for letting us know.

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