Harringay, Haringey - So Good they Spelt it Twice!
BT SCAM of BT Sport
Just got my BT bill and discovered that I am being charged for BT Sport. Not the 'full' amount, as BT gives us a 'discount'. Now that discount is being removed a bit at a time. It is not possible to cancel the default sports service online. I have been waiting 20 minutes and then the customer service says I have to speak to Billing to get my payment refunded. I regard this as a total scam. Already wasted 25minutes, now they will call me back tomorrow! Last time I had to freaking well WRITE a smailmail letter to this telecoms giant as I couldn't get a reply from an email or a satisfactory response by phone. Rant over. Maybe Jeremy will fix it for me...
Replies to This Discussion
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Permalink Reply by John McMullan on
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Well would you expect a nationalised communications company to pull crap like that? They'll pull other crap but not that.
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Permalink Reply by n22 person on
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Thank you for posting this, it reminded me to check our bill and the same was true for ours.
I went through the online chat "service" - they said the same thing that it's not possible to cancel the service online. However when I pressed the online agent, they were able to "downgrade" us to BT Sport Lite which is a free service (that I don't want), AND promised a refund on the next bill. They emailed me a copy of the chat transcript in case the refund doesn't come through, I also took screenshots in case they fail to do this as well.
At least I didn't have to sit on the phone waiting - wait time for a "chat" agent was about 7 minutes.
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yes same here, but the promised phone call today did not materialise....
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The reason behind this is that BT Sport now shows all the Champions League matches. I did receive both email and mail notification of this, but agree it's a bit rubbish of them to make it opt-out instead of opt-in.
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