How effectively does Transport for London (TfL) deal with complaints and requests for information? And does the quality of the response Londoners get from TfL vary depending on whether they enquire about the Tube or buses?
Val Shawcross AM is leading an investigation on behalf of the London Assembly’s Transport Committee into how well TfL handles customer enquiries across each transport mode they operate, and how organisational change and technological advances might affect the service people get.
More here on the London Assembly site.
Tags for Forum Posts: buses, public transport, tfl, tube.
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