Harringay, Haringey - So Good they Spelt it Twice!
Anyone else had no Virgin internet?
Mine's been down for almost three days, and only just been fixed. It was an area problem, not just our household, so wonder who else on HoL was affected?
Apparently the problem arose when they were trying to improve the service - instead of fixing it, they broke it!
Replies to This Discussion
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Permalink Reply by JulieB on
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I'm N15 too and it was down for a couple of hours last week (can't remember exactly when) but it's been ok so far this week.
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Permalink Reply by Colinloves on
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N17 here.
Been shitty for about a week now. On and off, low connection etc. Just bloody rubbish.
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Permalink Reply by Alan Stanton on
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Last year we had intermittent internet faults getting steadily worse. (In N17, a few minutes walk from High Road Tottenham. Broadband - plus two phone lines; one worked okay.) The Virgin Media engineer came and advised us to get rid of our old handsets and install a new set of digital handsets with a base unit. (As I recall, something about current and - perhaps - capacitors.)
We did and that didn't work either. Different engineers came back and said there was a fault in the old (Telewest) cables under the pavement to the junction box. They replaced these and it's been fine ever since.
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Permalink Reply by Maddy on
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Oops - it just went down again for twenty minutes. I was almost all the way through the phone system to Virgin (why do you have to enter your customer number, area code and three letters of password etc EVERY SINGLE TIME?) when it came on again. I hope this doesn't bode ill for the future - we've had very few problems over the years, nothing like this.
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Permalink Reply by Protheroe O'Shea on
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its crap in my house from 9pm until the morning.
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Permalink Reply by Malc B on
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Mine has been up and down for the past few weeks. When we had the engineer round to fix an unrelated phone fault, he told me it was to do with the 'upgrade', and promised that it would get better...
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There seem to be several residents affected by the same or a similar problem. And who had, to say the least, inadequate information and less than prompt response from Virgin Media.
Perhaps it's worth thinking about a very local Virgin Media User group? To be called on only when things can't be solved one user at a time? And which has a little more clout speaking for more of their customers. And through HoL - having a wider influence.
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