A few weeks ago I was at an event run for social enterpreneurs (not saying I'm one, but at any rate I was there) and I met a lady who's recently started a not for profit community interest company which offers communities training in deailing with challenging behaviour.
The threatening dog owners, mad McDonalds girls and HMO hard nuts came to mind when I came across her leaflet whilst tidying my office this morning. I've written to ask for more info. In her short info leaflet, she says this:
We are a not for profit Community Interest Company which provides training and practical support to individuals and groups to enable us . as citizens to respond safely to challenging and antisocial behaviour I wherever we encounter it, in the workplace, in public places, in our communities.
Most of us don't want to stand by when someone is in difficulty or when we see a group of youths vandalising a bus shelter. Is there a way to respond, somewhere in between keeping our heads down and doing nothing and intervening and putting ourselves and perhaps others in danger? Are we confident that we can respond in a way that does not make the situation worse?
Our Programme has been adapted from the Metropolitan Police Office Safety Training given to new police recruits to give us the skills to de-escalate confrontation and respond safely to challenging and antisocial behaviour wherever we encounter it.
Business
for private companies to assist employees to manage conflict within their organisations and to deal effectively with challenging behaviour from members of the public in the course of their work.
Public
for public and voluntary sector organisations, both for their employees who work in challenging environments and for their clients who live in areas where they face antisocial behaviour.
Community
for groups and individuals who face challenging behaviour in their communities, on their way to and from work, in everyday life.
Young
for teenagers and young people who face aggression and antisocial behaviour from other young people and from adults, in schools, in colleges, in their neighbourhoods.
The Programme
Whether facing verbal confrontation or the threat of violence participants will learn how to recognise potential risks, develop communication skills to defuse confrontational situations, portray confidence and avoid aggression. Courses can be tailored to address the particular issues of each business, organisation or community group.
Tags for Forum Posts: crime, local ideas, saftey, training, violence
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