Visited Transport for London website this morning to try and find out about a diversion on the W5 which has made my son late for school two mornings in a row - no information. So I rang the telephone number of the helpline given and went through the automated answer system for a few minutes, only to receive a recorded message telling me to check the website - then the line went dead!
(Actually I find the TfL website almost worse than useless, unless you already know exactly where you're going and how you plan to get there. The other day I wanted to check which bus number it was that ran from Newington Green to Kings Cross, but the website would only give me the option of tube, or three buses via central London, taking over an hour, whereas in fact the 73 and the 463 both do that route direct. Crazy!)
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