Harringay, Haringey - So Good they Spelt it Twice!
Veolia - very poor service
I have ordered new wheelie bins for over a month now!! Every time I call they promise another date of delivery. This passes and I see no bins. I call again, same story. We are accumulating waste bags, that are not collected because they are not in a bin.
I have also tried to contact the manager. She is incidentally never available when I call (either not in or in meetings). They promise me on the phone that she will call me back when she is free. But she doesn't - it's been a week now.
Am I the only one that has these kind of problems with Veolia? What does it take to convince them what we all pay them to do? Is there a way for the council to take action? Because they don't seem to be delivering what they promised! - I don't have access to the contract, but I'm sure it's violated.
What's the best way to complain to get things done?
Tags for Forum Posts: bin collection, bounds green, new recycling bins, rubbish, veolia, veolia missed collections, waste
Replies to This Discussion
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Permalink Reply by Protheroe O'Shea on
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They are terrible. Veolia are suppose to clean our street twice a week, we are lucky if we see them once a month.
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Permalink Reply by Sean Boyle on
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I also ordered new bins nearly a month ago. I was told they would arrive in 10-15 days, which i thought was not very ambitious. But still no sign of them. I thought these privatised contracts were meant to deliver much better service than the old council- run operation. It seems we were misled about that as well. Ho-hum!!
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Permalink Reply by Katie K on
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In the interest of fairness, I would like to report a different experience re replacement bins. I emailed Veolia <enquiries.haringey@veolia.com> on September 13th, a Sunday, to report that somebody had stolen my small green recycling bin. I had an acknowledgement on the same day, and somebody from Veolia actually came round the next day and knocked on my door to confirm that they would deliver a new one. I think the personal visit was to check that I actually had room for a bin, and didn't already have one. A replcement bin was delievered about a week later.
[Having said that, I still had to run down the road after the recycling lorry last week with my food waste that they had neglected to take.]
Katie
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Use the on-line complaints form on the Council website. Complaining in this way to the Council will ensure they are on to Veolia like a rash. I did and the problem was sorted very quickly. I have to say though, it's taken me ages to work out which link to click - the new website is very unfriendly:
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I have already done that. It took Haringey 1 week to acknowledge my complaint, and that was yesterday. Let's see how this will progress...
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Permalink Reply by Neil on
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I have found Veolia to be very good in my area.
They provide a much better street cleaning service compared to what the council provided before. There are always plenty of street cleaners to be seen out on the roads when I drive around Haringey.
When I had issues with my bin collection they responded quickly and were easy to speak to on the phone. There are phone apps and websites to contact them and from what I've heard from neighbours they work. I've never met anyone with a complaint about Veolia's service although they are not perfect.
I've noticed how some people don't like the fact the refuse service has been privatised by the council and would like to see Veolia sacked with the service returned to council control. Beware of them.
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I believe a private company could be better than the council itself.
That is as long as the council behaves as a client, i.e. demanding a good service, with potential compensation from the service provider when they don't deliver.
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Permalink Reply by Betty Careless on
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If someone is trying to make a profit unless there is real competition and they are being continually held to account by their customer it encourages them to cut corners and on current evidence Veolia are providing the most basic service they can possibly get away with- things like leaving the bins out on the street instead of returning them to people's gardens, not collecting food waste and leaving gardens strewn with rubbish. Personally I don't find that particularly good value for money.
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Permalink Reply by Michael Anderson on
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I think part of the problem must be that they are organised in area based teams. I've always had a good service from them but the story is obviously not the same for all
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I am still waiting for them to bring the wheelie bins. And still waiting for the manager "Ruth" to call me back.
And the garbage bags are accumulating outside the building.
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Permalink Reply by warren miller on
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I've been trying to get them to clear up this mess on Dongola rd for weeks now!
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Permalink Reply by Alan Stanton on
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Do you know who owns it, Warren? Has anyone looked up the Council's "Terrier"? (The master land record.)
It looks like gated private land. (Possibly at the southern end of the road?) In which case it's Haringey Enforcement not Veolia who have to take the initiative.
Have you contacted your ward councillors? One of them Cllr Stuart McNamara is the "cabinet" member.
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