Harringay, Haringey - So Good they Spelt it Twice!
Crystallising the vision
• Customer facing transactions and tailoring channels
• Embed customer focused culture
• End to End business process re-engineering
• Support changing customer behaviours
• Bringing more activity to the front end of the process
• Dealing with the whole person
------------------------------------------------------
Would anyone like to guess whence these pearls come?
Alan?
.
Replies to This Discussion
-
Permalink Reply by Clive Carter on
-
I meant, where did these terms come from originally. The message, as distinct from the messenger, is here.
This is the council's Procurement of a Strategic Partner to Support the Customer Services Transformation Programme.
I do hope that this brand new spending of £1,600,000 on consultants is more than just to work out how to answer council phones quicker.
-
-
The substantive matter is the spending of £1,600,000 on consultants for this purpose.
I think if the council were about to embark on satellite launching, we could forgive them if they wished to defer to outside consultants and even if they outsourced the whole programme.
But answering their phones promptly?
Is not responding to enquiries from residents ("customers") not one of the council's most basic functions, a task that one would have expected them to have a good grip on, 40 years ago?
The LibDem statement was too kind in calling the highlighted phrases "jargon".
"Jargon" implies meaning hidden from the listener. I suggest that there is no meaning behind these terms. The waffle is intended to obfuscate and justify the high cost of the supposed expertise.
-
-
Alex, do you really think the council would require an incentive to waste money?!
-
-
deliberately setting out to waste money
Money is being wasted alright, but it is lack of deliberation that is the problem. Not every million pounds spent by the council is money well spent, but Hugh's HoL servers would be unable to carry the load of a full listing.
Bringing more activity to the front end of the process
-
Permalink Reply by BBL on
-
Don't know if you have see the recent posters in the lift in River Park House - telling staff to be courteous on the phone and looking for value for money etc; think this constitutes staff training in LBH - perhaps the money relates to this consultants who dreamt up this campaign.
-
Permalink Reply by John McMullan on
-
You have salary envy again Clive. You're not saying how many consultants or over how long a period. Although admittedly I think the council would get more bang for their buck employing local street sweepers...
-
-
Agree about the bang for the buck bit.
Councillor Joe Goldberg claimed in a local paper that: “Putting our residents first is at the heart of everything we do." Which sounds like a commercial (was it Ford?)
Oppo. Leader Richard Wilson had a different take:
Both accounts, here in the Haringey Independent.
-
-
John, apropos crystal vision, I think in order to hire consultants coming out with such nonsense, one would have to be on crystal meths to confuse reality with reality distortion.
I couldn't come out with such tripe with a straight face. If the £1,600,000 consultants can't explain what they do in plain English, what are they selling apart from snake oil?
If only the council would stop wasting money through poor decisions, it could achieve a great deal more.
-
Permalink Reply by Michael Anderson on
-
I agree that the language is somewhat somewhat but the premise for the project is fairly simple and what councils of all colours are doing. Face to face contact costs pounds. Self service contact costs pennies. Local government is way behind the private sector in this. 10 or more years ago you would go into your local bank and talk the the cashier, they would print you a statement, transfer money, pay bills and so on. Now a lot of those transactions are done on line and cost the bank next to nothing. Shifting channels to self service has the potential to save a fortune. Good?
-
Permalink Reply by matt on
-
Bjork is good at crystallising the vision on her latest album Biophilia. She even has a song called Crystalline. These visions grow in odd ways Clive. Playing at Alexandra Palace Sept 3rd if you fancy it. Documentary with her new mate David Attenborough on 4OD about their meeting of minds too. The alternative narrative so to speak.
-
Permalink Reply by dont want to give name on
-
When I watched the AB CD case video film, that Cllr Stanton posted on your thread Clive, I found it difficult to understand what they were saying, because there was so many words that are difficult to understand. as you say,jargon words. So I could not pin down the precise meaning of what they were saying.
I could make an assumption about what they were implying, but it was only an assumption, because the meaning of what they were saying was not clear, to me at least. Perhaps council people understood?
Perhaps people in authority deliberately use unclear language that cannot be understood by the man in the street, because they want to exclude the man in the street from understanding them, as it helps them in some way.
If that is what you are saying? Seems undemocratic to me. But then perhaps they don't want to talk to the man in the street anyway so they don't care? Or when it is to their advantage they are unclear? Or are they trying to show off by using language that the general public can't understand?
© 2024 Created by Hugh.
Powered by
