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Harringay, Haringey - So Good they Spelt it Twice!

Anyone having trouble accessing HoL via newsletter from iPhone

 

With UK smartphone penetration in the UK at just about 50% more and more people are accessing HoL via their phones (about 15,000 different people every month). So I'm keem to make sure it works as well as possible. 

So, it was with some concern when I recived the following email this morning:





Hi Hugh


I just received my weekly newsletter from you guys at HoL and trying to click any of the links results in an error message saying


'unable to connect because there are too many redirects'


I'm using an apple iPhone 3GS, the software is up to date and I have already tried the iT classic of switching it off and on again and have tried connecting to links in other emails, which it does fine.


I enjoy my local info hit and don't often have the option of doing it via a laptop, any suggestions?


B



I've tried replicating the issue on my iphone and I can't. Everything's working fine. If there's a bug here, I'm keen to sort it out. Has anyone else had this issue?

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Replies to This Discussion

0erjh38390v2lPermalink Reply by 0erjh38390v2l on May 11, 2012 at 15:37

Hi,

This is a configuration issue of wordpress. 

Read here - http://wordpress.org/support/topic/error-too-many-redirects and you should be able to solve it. 

M

Permalink Reply by Hugh on May 11, 2012 at 16:06

Thanks Mark, I found a bundle of posts on a Wordpress issue. If it's a HoL-side issue, it may be something similar but we don't host with Wordpress. Any idea if any Ning issues have been reported?

0erjh38390v2lPermalink Reply by 0erjh38390v2l on May 11, 2012 at 16:36

what do you host with? I'm a huge fan of Wordpress which is why I assumed you did. 

It probably is something yourside, the way a redirect works, maybe how the root domain is configured. I bet that if you browse directly through to the home page it works, it is only when a link is clicked that the issue, so there is some redirect jiggerpokery going online, and it probably gets stuck in an infinite loop. 

M

Permalink Reply by Hugh on May 11, 2012 at 17:18

Ning. All links working fine on my iphone. I can't reproduce the issue. The links 'B' had an issue with were on the email version of this newsletter

Permalink Reply by Alison P on May 12, 2012 at 7:41
I often read on iPhone and have not had any problems.
Permalink Reply by Hugh on May 12, 2012 at 10:18

Thanks A.

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