Any provider can have problems and moving to them will not solve things. Virgin are a large organization who generally try to work thigs out, except when the odds are against them, like some third party obstruction is in the way of them fulfilling their obligations. I know people can get frustrated when they can't get adequate broadband, but that is only because we all take it so much for granted these days. Think back a couple of years when we were all lucky to have telephone boxes at the corner of our streets, and the BBC signal got fuzzy when a pigeon landed on your aerial.
Then you should obviously complain. Which I assume you have.
Yes, multiple times.
And after a lovely Friday of wifi and tv...it's off again.
Down again fault ref F005402211, this time with a fix estimate of 27 July 12:00 !! I ranted on Twitter and they have responded saying they need to do a new cable pull. I've lost my patience with them and moving to BT.