Does anyone know who we can complain to about the Parking Services section of the council? I've ordered a two week visitor permit as we'll be moving out soonish, but I have not received it yet, despite ordering over a week ago. I've tried to get through to the council customer services all morning, but no matter which option I choose, I get a recorded message saying they're busy, call back later. It IS later and they're still not picking up.
I hope I have grounds to appeal a ticket if I get one before the Permit arrives!
Same thing happened to me, went down in person and she just ran it off from the printer, useless is not the word for them. If you have the time then get there early, will only take a moment.
I think you're wrong. Useless IS the word for them. Finally managed to get through, and the permit had not been processed yet, even though it starts from today. I wish I could get down there, but I'm stuck at work. Processed within 5 working days INDEED!
They did say I should be able to appeal any PCN I get. They didn't say it would be successful just that I could appeal it.
So glad to be moving away from this council, even though I will miss the area.
Look forward to a leap in efficiency when they demolish Apex House and move the Customer Services into chunks of Marcus Garvey library and Wood Green library. Of course the people using the library to do their online permit replacements will be thrilled to be waiting a couple of hours for a free PC...
Stick with it. The team there are actually really good but they are short staffed. Once you get through try to be nice and you will get a really good response from them. I have had some difficult issues in the past with them and they have been really good and really helpful.
Take a deep breath and eat chocolate whilst you are on hold.
Same problem here - is it possible to get a full resident's permit if I go down in person? Online it says post and email only but the email thing wouldn't accept my credit card and I am now blocked from applying with a different card as computer says I already have a permit. No answer on the phone aghgh