Bridge House Medical Practice - Harringay Surgery - Not Answering Calls? - Harringay online2024-03-29T01:17:31Zhttps://harringayonline.com/forum/topics/bridge-house-medical-practice-haringey-surgery-not-answering?feed=yes&xn_auth=noThat is good news. Pre-covid…tag:harringayonline.com,2020-05-11:844301:Comment:12370122020-05-11T10:41:09.583ZJulieBhttps://harringayonline.com/profile/JulieBartley
<p>That is good news. Pre-covid days there were rarely any appointments available to book on PatientAccess. But I have been registered on there for a while and it's great for repeat prescriptions and looking at test results.</p>
<p>That is good news. Pre-covid days there were rarely any appointments available to book on PatientAccess. But I have been registered on there for a while and it's great for repeat prescriptions and looking at test results.</p> I thought I'd update, in case…tag:harringayonline.com,2020-05-10:844301:Comment:12370802020-05-10T20:27:38.905ZSharonhttps://harringayonline.com/profile/SharonIrvine
<p>I thought I'd update, in case anyone else is still struggling to get an appointment.</p>
<p>I received a text from the Government/NHS over this weekend saying that, amongst other things, GP surgeries are still open and that most appointments will be online or by phone. They suggested checking websites like Patient Access which I'd not thought about, and when I logged in I found pages and pages of telephone consultations available to book!<br></br><br></br>The only issue is that you're not already…</p>
<p>I thought I'd update, in case anyone else is still struggling to get an appointment.</p>
<p>I received a text from the Government/NHS over this weekend saying that, amongst other things, GP surgeries are still open and that most appointments will be online or by phone. They suggested checking websites like Patient Access which I'd not thought about, and when I logged in I found pages and pages of telephone consultations available to book!<br/><br/>The only issue is that you're not already registered with Patient Access, you need to get registration details from the Surgery, but if you're already able to log in check out the book appointment section in the list of links on the left hand side. </p>
<p>This is just an example of the appointments available on Thursday!</p>
<p><a href="https://storage.ning.com/topology/rest/1.0/file/get/4907059496?profile=original" target="_blank" rel="noopener"><img src="https://storage.ning.com/topology/rest/1.0/file/get/4907059496?profile=RESIZE_710x" class="align-full"/></a></p> Sometimes I get seen within 1…tag:harringayonline.com,2020-05-07:844301:Comment:12360042020-05-07T13:23:25.373ZSharonhttps://harringayonline.com/profile/SharonIrvine
<p>Sometimes I get seen within 10 minutes of my appointment time, but more than a few times I've had to wait more than an hour.<br></br><br></br>I think they've managed to get a new partner into the surgery, as for about 6 months I was seeing a different locum every time which meant I had to go through everything each time I saw them, and some of them couldn't help with queries I had about ongoing issues because they didn't have access to that part of the system, so I'd have to arrange for *another*…</p>
<p>Sometimes I get seen within 10 minutes of my appointment time, but more than a few times I've had to wait more than an hour.<br/><br/>I think they've managed to get a new partner into the surgery, as for about 6 months I was seeing a different locum every time which meant I had to go through everything each time I saw them, and some of them couldn't help with queries I had about ongoing issues because they didn't have access to that part of the system, so I'd have to arrange for *another* appointment and wait for another 2-3 weeks.<br/><br/>The last few times I had an appointment, before Current Events, I managed to see the same doctor who actually listened to me and has been really helpful (I believe her name is Dr Lammis). Of course, with everything going on, referrals and treatments, etc. have all been delayed or cancelled, so who knows what's going to happen when it starts to get back to normal?<br/><br/><br/></p> I've emailled them three time…tag:harringayonline.com,2020-05-07:844301:Comment:12360022020-05-07T13:10:39.712ZSharonhttps://harringayonline.com/profile/SharonIrvine
<p>I've emailled them three times in the last two weeks. The first was met with a bog standard reply of "<span>We are open from 8am-6:30pm Monday to Friday, I am sorry that you have had difficulty getting through, but we are available, please do not hesitate to contact us by phone with your full detail so we can get you booked in accordingly."<br/><br/>The other two have been ignored!</span></p>
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<p>I've emailled them three times in the last two weeks. The first was met with a bog standard reply of "<span>We are open from 8am-6:30pm Monday to Friday, I am sorry that you have had difficulty getting through, but we are available, please do not hesitate to contact us by phone with your full detail so we can get you booked in accordingly."<br/><br/>The other two have been ignored!</span></p>
<p></p> Can imagine this is really st…tag:harringayonline.com,2020-05-07:844301:Comment:12360462020-05-07T11:43:35.699Zpeterhttps://harringayonline.com/profile/peterdevenafranks
<p>Can imagine this is really stressful Sharon.</p>
<p>Suggest you email <a class="o_h J_x mq_CZ G_e r_BN C_Z281SGl S4_n ac_CI rtlI_dz_sSg" title="bridgehouse.reception@nhs.net">bridgehouse.reception@nhs.net asking them to call you back.</a></p>
<p>I've haven't been able to get through on the phone for weeks but have been called back after emailing.</p>
<p>Can imagine this is really stressful Sharon.</p>
<p>Suggest you email <a class="o_h J_x mq_CZ G_e r_BN C_Z281SGl S4_n ac_CI rtlI_dz_sSg" title="bridgehouse.reception@nhs.net">bridgehouse.reception@nhs.net asking them to call you back.</a></p>
<p>I've haven't been able to get through on the phone for weeks but have been called back after emailing.</p> Funnily enough, that's just w…tag:harringayonline.com,2020-05-07:844301:Comment:12359862020-05-07T11:35:38.153ZSharonhttps://harringayonline.com/profile/SharonIrvine
<p>Funnily enough, that's just what I've done! I keep a note of everything that happens which made it so much easier. </p>
<p>I just hope this gets sorted out before I need my next load of meds!</p>
<p>Funnily enough, that's just what I've done! I keep a note of everything that happens which made it so much easier. </p>
<p>I just hope this gets sorted out before I need my next load of meds!</p> What are face to face appoint…tag:harringayonline.com,2020-05-07:844301:Comment:12359852020-05-07T11:11:17.349Zairhttps://harringayonline.com/profile/Mario468
<p>What are face to face appoints like? If you don’t mind me asking.</p>
<p>What are face to face appoints like? If you don’t mind me asking.</p> That’s awful Sharon. You cou…tag:harringayonline.com,2020-05-07:844301:Comment:12358282020-05-07T10:53:40.321ZMichael Andersonhttps://harringayonline.com/profile/17bathgate
<p>That’s awful Sharon. You could try emailing Healthwatch (they seem to be aware of the problem) to see if they can help.</p>
<p><a href="https://www.healthwatchharingey.org.uk/contact-us" target="_blank">https://www.healthwatchharingey.org.uk/contact-us</a></p>
<p>That’s awful Sharon. You could try emailing Healthwatch (they seem to be aware of the problem) to see if they can help.</p>
<p><a href="https://www.healthwatchharingey.org.uk/contact-us" target="_blank">https://www.healthwatchharingey.org.uk/contact-us</a></p> I am still unable to get thro…tag:harringayonline.com,2020-05-07:844301:Comment:12358942020-05-07T10:47:49.407ZSharonhttps://harringayonline.com/profile/SharonIrvine
<p>I am still unable to get through, and my medical issues to discuss are piling up causing me significant stress and anxiety! <br></br>This is how many times I've called in the last month or so and never managed to speak to anyone yet. I wish I knew who to talk to to get this sorted out as I'm currently Shielding and unable to leave the house, and even if I was I wouldn't be able to do anything as they're not letting anyone into the practice!…</p>
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<p>I am still unable to get through, and my medical issues to discuss are piling up causing me significant stress and anxiety! <br/>This is how many times I've called in the last month or so and never managed to speak to anyone yet. I wish I knew who to talk to to get this sorted out as I'm currently Shielding and unable to leave the house, and even if I was I wouldn't be able to do anything as they're not letting anyone into the practice!</p>
<p><a href="https://storage.ning.com/topology/rest/1.0/file/get/4813873696?profile=original" target="_blank" rel="noopener"></a><a href="https://storage.ning.com/topology/rest/1.0/file/get/4814005664?profile=original" target="_blank" rel="noopener"><img src="https://storage.ning.com/topology/rest/1.0/file/get/4814005664?profile=RESIZE_710x" class="align-full"/></a><a href="https://storage.ning.com/topology/rest/1.0/file/get/4813873696?profile=original" target="_blank" rel="noopener"></a></p> I called last week. The recep…tag:harringayonline.com,2020-05-06:844301:Comment:12358592020-05-06T10:35:42.652ZSamanthahttps://harringayonline.com/profile/Samantha529
<p>I called last week. The receptionist told me a time a doctor would call back which they did. Yesterday I was at a clinic in Enfield as a result. I've been very lucky.</p>
<p>I called last week. The receptionist told me a time a doctor would call back which they did. Yesterday I was at a clinic in Enfield as a result. I've been very lucky.</p>